Get in Touch With Us
This page explains how to contact the Slots Not On Gamstop editorial team, what we can help with and what we cannot. We publish research-based guides to casinos not on GamStop for UK readers, so most messages concern accuracy, listings or how to read an offer's terms.
Commercial disclosure: Slots Not On Gamstop may earn commission if you join a casino through links on this site. Commission does not decide rankings, and it does not influence how we reply to your message.
Where to send your message
Use the contact form or the email address shown on this site, if one is displayed alongside this page. Look in the site footer too. We have not published a phone number or live chat, so please do not rely on either. Replies are not guaranteed within a fixed time, but we read what we receive.
What we can help with
- Corrections: if a bonus figure, payment method or licence detail looks out of date, tell us. Our facts were last checked on 29 September 2026, and casino terms change often.
- Questions about our guides: for example how wagering requirements, game contribution, maximum bet limits or bonus cashout caps work.
- Feedback and topic ideas: tell us what a page failed to explain.
- Business and editorial enquiries: introduce your organisation and what you propose. Being listed cannot be bought.
What we cannot do
We are an independent comparison site, not a casino, and we do not operate any of the brands we review. That means we cannot:
- access, unlock or change your account at any casino;
- process, reverse or speed up a deposit or withdrawal;
- decide a dispute between you and an operator, or guarantee a payout;
- confirm whether a particular player will be accepted or verified.
Our ranking of Betmica, Kikibet, Betninja and the other listed casinos is an editorial assessment, not a promise of how any account will be handled.
Problem with a casino? Start with the casino
If you have a withdrawal delay, a bonus disagreement or a verification request, follow this order:
- Contact the casino's customer support and keep a written record, such as chat transcripts or emails.
- Read the bonus terms you accepted, including wagering, expiry dates and cashout limits.
- Use the casino's formal complaints procedure, if it has one, and note any reference number.
- Check which licence the casino states and whether that licensing body accepts player complaints.
Many casinos in this category hold overseas licences rather than a UK Gambling Commission licence. That can mean fewer routes for complaint and less protection than a UK-licensed site gives you. Our guide to trusted non GamStop casinos in the UK explains what to check before you deposit.
If gambling is causing you harm
If you signed up to GamStop, it was to help you stop. Playing at sites outside it undermines that choice. If gambling is affecting your money, relationships or mood, the National Gambling Helpline (GamCare) is free and confidential on 0808 8020 133. You can also use GAMSTOP to self-exclude from UK-licensed sites, set deposit and loss limits, or install gambling blocking software. Gambling should never be treated as income or a way out of debt. You must be 18 or over to gamble.
Tips for a faster, more useful reply
- Give the page address and quote the sentence you are asking about.
- Name the casino and the date you saw the offer or term.
- Say whether you are reporting an error or asking a question.
- Never send passwords, card numbers or identity documents. We will never ask for them.
How we handle what you send us
We use your details only to answer your message. Corrections we can verify are made to the page, and we would rather say a fact is unresolved than guess. Thank you for helping keep these guides accurate.